Service-Jinan Koohei Test Machine Co., Ltd

Welcome To The Official Website Of Jinan Koohei Test Machine Co., Ltd.

Telephone：18653111522 13153003087

Email：sales@khtest-machine.com

after-sales service

Pledge

First, installation and commissioning: responsible for the transportation, commissioning, guidance and assistance of the test machine installation.

Second, the acceptance criteria: the test machine is subject to acceptance by the technical annex of the order. The final acceptance is carried out by the buyer, the test sample provided by the user is tested, and a test report is provided.

III. Training: At the same time of installation and commissioning, 2-3 operators will be trained free of charge at the instrument operation site. The operator should be a long-term and stable staff selected by the buyer. After training, the basic principles of the equipment, software use, operation and maintenance can be The understanding and application of the items enable the personnel to independently operate the equipment to test and analyze the samples while performing basic maintenance.

Fourth, the software upgrade: free new version control software for life. We may provide software reloading service and charge corresponding management fees without the consent of our party to install any virus software, arbitrarily delete the computer file or use the self-deregistration number to make the test machine unable to work.

Five, warranty:

1. The equipment is guaranteed for one year and lifetime service. The non-human damaged parts are replaced free of charge within one year. After receiving the user invitation within the warranty period, the latest response time is within 2 hours. After confirming the fault with the user, our company will Send the engineer to the site for free service within 48 hours, find out the location of the fault and the cause of the fault as soon as possible, and report the cause and troubleshooting of the fault to the user in time.

2. Parts damaged by human beings during the warranty period shall be replaced at the purchase (processing) price.

3, continue to provide users with high-quality technical services outside the warranty period, send engineers to the user site for repair within 3 days after receiving the user maintenance invitation. And spare parts are available at a cost price.

4. Sensor overload and faults and damage caused by overpressure damage of the whole circuit or natural disaster are not covered by the warranty.

5, computer printer hardware warranty for three years, after the purchaser to fill the warranty, the buyer and the local Lenovo service company directly contact the warranty, you can directly enjoy the comprehensive after-sales service provided by Lenovo.

Sixth, after-sales management:

Our company realizes computerized management, implements the customer's regular telephone return visit system, regularly reviews the work of the equipment, and regularly guides the user to carry out maintenance and inspection on the equipment so that the equipment can operate normally and track the customer's equipment usage, so as to timely maintain the equipment. .

Service guarantee

Have a comprehensive service team to ensure that you provide satisfactory service.

First, the special customer service agency - after-sales service department

The company set up a special service organization--after-sales service department, responsible for accepting customer service requests, and arranging service personnel to implement service contents in accordance with service procedures and related operation instructions to ensure that customers receive quality services.

Second, service supervision means

In order to ensure the quality of service, the two lines of service and supervision are implemented, and the quality of service is evaluated by the customer; the special person is allowed to answer the service supervision hotline, and the customer can supervise the work of the customer service department to ensure that the service execution department continuously improves the work.

Third, a perfect after-sales service network

With the continuous development of the company and the gradual expansion of the market, in order to allow customers to enjoy more timely services, a network-oriented professional service team has been established and formed. The service personnel implement regional management and implement regular return visits to customers. Speed up service response and improve service efficiency.

Fourth, self-prevention and corrective measures

On a monthly and quarterly basis, the customer service department will conduct data statistics on the problems that arise during the service process. It will use the statistical analysis methods to analyze the relevant departments of technology, production, and outsourcing, find abnormalities, find out the crux, and formulate corresponding corrections. Preventive measures to prevent similar situations from happening again.

V. Special person responsibility system

Any company employee who receives a customer call (service request or problem complaint) must promptly give feedback to the customer and record the problem in detail and report it to the customer service department in a timely manner. According to the requirements of customers, we can assign specific professional engineers to each type of product to be responsible for technical and consulting services, effectively ensuring that customer problems can be solved quickly and effectively.

Sixth, holiday service guarantee

During the holidays (national legal holidays), in addition to continuing to open the service hotline, the service engineers are scheduled to be on duty, and the management and sales personnel must keep the mobile phone open, so that customers can get timely service support when problems occur during the use of the equipment, providing customers with the most Thoughtful and considerate service.

Seven, continuous safeguards

Establish and update the knowledge sharing library at any time, and provide the customer with the processing of common problems in the service process, so as to improve the professional and technical level with the customer. Training is provided from time to time, including on-site training, centralized technical training, or operational, maintenance, and maintenance training based on customer requirements.

Universal testing machine - Hydraulic universal testing machine - Electronic universal testing machine

Jinan Koohei Test Machine Co., Ltd.

is committed to the research and manufacturing of metal material mechanical performance testing equipment, including universal testing machines, hydraulic universal testing machines, and electronic universal testing machines. It can produce more than 100 types of testing machines in ten series, with an annual production of more than 2000 sets of various testing machines and an annual export of more than 200 types of testing machines.